Overview
We are looking for a receptionist to join a well-established Aesthetics clinic in Al Ain and Abu Dhabi.
As a receptionist you will be the lead person providing support, guidance and the coaching of good practice to all receptionists, ensuring the smooth running of the reception department.
What you will be doing:
- Apply practice policies, standards and guidance
- Ensure other members of the team adhere to the clinic policies, standards and guidelines
- Ensure the proper administration of patient files (medical and spa), client feedback forms, cabin products, retail products, brochures and any other promotional materials
- Endeavour to achieve sales target levels set for branch by the Spa Manager
- Continually assess and evaluate systems recommendations, changes and improvements to the management team as appropriate
- Work with therapists to ensure that clients schedule appointments as per recommended treatment plans
- Keep up to date with knowledge of all in house promotions and devise methods of promoting them to clients
- Ensuring proper dress standards for all reception staff
- Follow and apply Health and Safety requirements as per DOH regulations
- Follow and apply all DOH policies and regulations
Clinic Staff
- Provide induction training for all new staff
- Ensure practice policies are followed and accurate records are kept with including appointments, visits, queries, patient registration, filing systems
- Liaise with HR Manager concerning staffing levels and planning of work
- Monitoring performance of reception staff and reporting to Spa manager on a quarterly basis (every 3months)
- Monitor appointment schedules on a weekly basis ensuring all clinics are planned effectively and adequate numbers of appointments are available
- Ensure reporting to the HR Manager all areas of concern with solutions
Reception Area Duties
- To ensure that the waiting room is tidy and that brochures are well stocked
- Deal with complex enquiries from customers and patients
- All areas of concern or uncertainty to be communicated to the Management
- Arranging staff rotas with the Spa manager
- Organising cover for holidays, sickness and compassionate leave
- Ensure treatment rooms are kept to a clean and tidy standard, maintaining product stock levels to required levels
Implementation of Services
- Apply all practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines willaffect own work
- Participate in audits where appropriate
What we are looking for:
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with customers and co-workers
- Recognise people’s needs for alternative methods of communication and respond accordingly
Personal/Professional Development
- Responsible for yearly performance evaluations of the reception staff.
- Evaluations reviewed and approved by the Spa manager prior to submission to the HRD
Quality
- Strive to maintain quality within the Practice
- Monitor other team members to issues of quality and risk
- Ability to work unsupervised, manage own performance and take accountability for own actions
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with all clinic staff and individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload and resources
