Overview
This is a 100% remote, Customer Relation Manager Opportunity. In this role, you will partner with customers to help them achieve success with their software solution. You will do so by leveraging success plans, your own product expertise and a deep understanding of the customers business to provide confident, expert-driven leadership to your assigned customers.
What you will be doing:
- Build domain expertise across multiple products and customers
- Analyse current product usage and identify specific improvement opportunities for each customer based on a prescribed plan
- Lead structured meetings with customers and provide confident, clear goals and next steps for them to grow their value towards best practice
- Provide hands-on feature demos to help customers realize the full potential and business benefits and minimize uncertainty around how to add or use those features
- Create Blog Posts, etc. to accelerate best practice sharing and drive user engagement
- Prepare plans for each customer based on inputs and produce clear recommendations and next steps for the next stage of the journey
- Lead structured meetings with customers to review their plan and ensure they understand the next steps to achieve their growth
- Provide demonstrations and walkthroughs of product capabilities to help drive engagement and feature adoption
- Build trust and confidence with customers through clear communication and by delivering on commitments
- Provide expert coaching to customers on individual elements of the plan
- Utilise project management skills to implement plans and ensure that both the customer and internal teams are working towards mutually agreed objectives
- Create product 'how to' and best practice blog posts, presentations, job aids, or FAQs to accelerate best practice sharing and coaching effectiveness
What is Required
- Batchelors degree or equivalent experience, ideally in a technical discipline
- 3 years’ experience in the enterprise software industry
- 2 years in a Customer relation role, with a proven ability to deliver and grow customer value with enterprise technology solutions
- Proven track record in managing customers simultaneously and building customer relationships with both business and technical stakeholders
- Increasing levels of customer interaction and responsibility for driving customer retention and/or growth outcomes with customers
- Experience in customer-facing roles including support, project management, presales, professional services, training or consulting, preferably in a technical domain
- Passion for customer relations and experience of achieving customer satisfaction with existing products
- Ability to articulate technical concepts and understand business drivers
- Self-motivated, self-starter and able to work successfully in a 100% virtual environment
- Excellent written and verbal English and Arabic communication skills
- The ability to work 100% remotely from your own home office
